Hello.

Led UX audits across internal portals spanning the Discover and Diners Club International networks, using Google Lighthouse and heuristic review to flag structural and usability issues.
 

Mapped Capital One’s post-acquisition portal landscape, defining ownership and purpose across networks to establish a unified knowledge hub.
 

Translated complex, cross-network system relationships into stakeholder-facing visualisations, including a capability/dependency map and impact matrix.
 

Used AI tools (Gemini, Figma Make) to accelerate research synthesis, ideation and prototyping.

Designed mobile-first fraud-prevention experiences protecting small business customers from payment risk.
 

Ran user testing to validate and refine the fraud-prevention feature ahead of release.
 

Partnered cross-functionally with product, engineering, ops and content to ship secure, frictionless journeys.
 

Supported a brand refresh by improving visual hierarchy, contrast and accessibility.

Co-designed the Ecolytiq carbon-insights SDK through three rounds of RITE testing, winning the 2024 Sustainable Payments Award (Visa, Ecolytiq, HSBC).
 

Led fintech UX delivery across banking, travel and retail for major clients — Monzo, ING, British Airways, NatWest, Lloyds, CaixaBank, Orange Money, Finnair and others — securing new business through award-winning RFP design services.
 

Owned end-to-end journeys such as onboarding, KYC, product discovery, loyalty and rewards, account management, checkout, expense tracking and dispute resolution.
 

Mentored junior designers, fostering team growth and excellence. 

Led a strategic re-design of retail payment flows across app and responsive web, informed by competitor analysis, best practice research.

Customer journey mapping, prototyping, guerilla testing.

Owned end-to-end redesign of a high-traffic luxury real estate platform (2.9 million unique monthly users worldwide).

Translated stakeholder requirements into wireframes, prototypes and high-fidelity designs.

Collaborated with the development team to ensure smooth handoff and implementation, providing production-ready assets and guidance.

Part of a design and tech team that delivered a complete overhaul of Pizza Hut UK's food ordering app, increasing App Store rating from 1.6 to 4.7 and ranking #8 in Food & Drink (99.2K+ ratings).

Conducted user research with 500+ participants, uncovering insights that directly informed UX optimisations in menu browsing, customisation and checkout flows.

Iterative design process, relying on usability testing to inform design decisions.

Collaborated with locally and remotely based teams to optimise digital experiences for international brands such as Skype, ASOS, Tesco, HSBC, Huge, Daily Mail, National Lottery, CBRE, Best Buy, figleaves.com and Crabtree & Evelyn.

Specialties: Prototyping, UX, UI/visual design, user testing, copywriting.

Key tools: Figma, Figma Make, Gemini, Illustrator, Photoshop, Mural.